Refund Policy

We strive to ensure complete satisfaction with our products and services. However, if for any reason you are not satisfied, we offer a fair and transparent refund policy as outlined below:

Eligibility for Refund

  1. Refunds are applicable only if:

    • The product received is damaged, defective, or significantly different from what was described.
    • The service provided does not meet the agreed-upon terms.
    • A valid refund request is made within the refund period, as stated below.

  2. Refunds will not be applicable for:

    • Products that are used, altered, or tampered with.
    • Services that have been fully delivered and accepted.
    • Issues arising from incorrect information provided by the customer.

Refund Request Process

  1. To request a refund, please contact our customer support team at [email/phone] within 7 days of receiving the product or service.
  2. Provide the following details:
    • Order ID
    • Proof of purchase
    • Description of the issue, along with any supporting evidence (e.g., photos of a damaged product).

Refund Processing

  1. Upon receiving your refund request, we will:

    • Verify the issue and assess eligibility.
    • Notify you of the refund approval or rejection within 3-5 business days.

  2. If approved, the refund will be processed via the original payment method or an alternative method agreed upon, within 7-10 business days.

Conditions for Product Returns

  • If a return is required, the product must be sent back in its original packaging, with all accessories and documents, within 10 days of initiating the refund process.
  • Return shipping costs will be borne by the customer unless the issue was due to our error.

Refund Timeline

  • Refund initiation: Within 3-5 business days after approval.
  • Refund completion: Within 7-10 business days, depending on your payment provider’s processing time.

Non-Refundable Items

Certain items or services may be non-refundable. These include:

  • Perishable goods.
  • Personalized or custom-made products.
  • Digital products or services that have been downloaded or accessed.

Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders canceled after 24 hours may incur a cancellation fee, or no refund may be available if the product has already been shipped or the service initiated.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: support.doctor247.life
  • Phone: 9650460971
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